We offer a complete suite of services throughout the US and Canada to ensure your brand vision is consistent throughout your organization. Learn more about our services below and should you have any questions don’t hesitate to contact us.
Image Audits/Brand Audits
While customer service is incredibly important, so is the image of your corporation. Circle of Service takes pride in understanding and implementing image and brand audits for our clients. We understand that Image and Brand Audits are a completely separate process from Mystery Shopping programs. While both are extremely beneficial they do require a different level of expertise and experience.
All of our auditors are required to complete a test to ensure that they understand the level of expectations. In addition to the testing, all of our auditors are trained on the specific audit requirements of our clients to ensure you get what you need from our services.
Reports
Information is powerful, especially when it is organized and in real time. We are proud to work with the most feature rich software in the industry. All of the reports we offer are customizable and can be graphed with the click of a button; dashboards and Executive Summaries are available and hierarchy limitations are easily accommodated. All evaluations have amazing scorecard technology.
Mystery Shopping and More
- Mystery Shopping
- Employee Consultations
- Customized Training
- Rewards and Recognition
- IVR/IWR
- VIA Recording Technology
Mystery Shopping affords you the opportunity to hold your associates accountable for your cultural customer service expectations.
Your expectations are our expectations. You set the standards and we provide you with the data to ensure that your expectations are being met.
Through Mystery Shopping you get the true thoughts and feelings of your customers.
While Mystery Shopping provides you with insight into what’s really happening at your business, it’s vital that these results are followed up with employee consultations, customized training, and a great reward and recognition program. These tools are necessary and can be incorporated into your customer service programs through Circle of Service.
On the phone or in-person, communication is vital to the success of your mystery shopping program.
The Account Managers at Circle of Service have extensive training in providing positive constructive feedback gathered through your mystery shop evaluations to any and all levels of associates.
If you do not reinforce great service, that level of service will diminish over time. If you do not communicate expected improvements, your goals and objectives will never be met.
Circle of Service has the expertise to provide this information in an effective way to your associates to ensure that they are receiving timely feedback on their performance.
Ever wonder what your associates are getting from the $10,000 customer service seminar you sent them to? The seminar led by the over zealous customer service “guru” that probably never spent a day with a customer?
Our Corporate Training Staff has extensive training in many different industries. We have “walked in the shoes” of your associates. We have the experience, the knowledge, and the know-how to make a difference in the service your company is providing.
We pride ourselves in our customized training seminars; each seminar is composed and developed with the results of your evaluations, your employees, and your corporate culture in mind.
Top associates, management, and leaders all want to be a part of an organization where they are rewarded, recognized, and appreciated for exceeding the customer service expectations. Rewarding all levels of associates will motivate other employees to provide the same service.
We have created many detailed, challenging, and motivating Reward and Recognition programs. We would be happy to discuss any program ideas you may want to implement.
If you need a fresh idea let us tell you about some of the great programs we have put in place with very successful measurable results.
Circle of Service has the most integrated customer response program in the industry.
Through telephone or web based response management tools we are able to provide immediate feedback on your customer’s experience. Through the use of IVR/IWR Circle of Service is able to provide a snapshot view of the customer satisfaction in each of your locations.
Circle of Service has cutting edge recording technology. This powerful tool allows Circle of Service to complete Mystery Phone Shops with ease. The Via software is revolutionizing the industry and is easy to access as it is part of the mystery shop evaluation you will receive.
